Warranty

StethoMe sp. z o.o. company (having its seat in Poznań in Poland at the address ul. Winogrady 18A, District Court Poznań - Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register (KRS) under the KRS number 0000558650, NIP (tax identification number) 7831726542, REGON (business register number) 361535342, BDO register number 000258860) provides a warranty for the StethoMe® electronic stethoscope that covers material defects and workmanship defects of the StethoMe® electronic stethoscope (hereinafter referred to as the “Device”). Consumer may exercise their rights under statutory warranty at the moment of sale irrespective of the rights resulting from the warranty, which does not exclude, limit, or suspend the rights of the buyer under binding provisions of the law. In the event of existence of any device defects, StethoMe or a technical service authorised by StethoMe shall remove the defects or replace the device with a new one, free of charge. This warranty does not cover the USB cable, third party software or applications, and the device not being compatible with third party solutions.

The warranty period is 2 years; however, for the device’s battery, the warranty covers no more than 300 charging cycles during the period indicated. The period starts running from the moment of purchase. The device purchase date is documented with a fiscal receipt or a VAT invoice. The warranty is valid within the territory of the European Union.

A warranty claim can be submitted via an e-mail to: warranty@stethome.com containing the following information:

• Name of the applicant
• The return address of the device
• The serial number of the device (the 8-digit SN number listed on the sticker affixed to the device and on the label affixed to the packaging)
• Description of the report (Describe the type of damage or malfunction of the device and the circumstances under which the stethoscope was damaged or malfunctioned)
• Purchase receipt
• Photos of the damage or a screenshot of the application

within 10 days from the date the device was found to be defective, but no later than the date the warranty expires. 

Notwithstanding the above notification, the device must be sent to StethoMe Ltd. or to a service center designated by StethoMe, and the device must be properly protected from damage during transportation. The manufacturer undertakes to process the warranty application within 30 working days from the date of receipt of the device with the warranty application. The repair period may be extended in case of the need to order parts for repair, of which StethoMe will inform the applicant. 

1. normal wear and tear of the device or parts of the device that are subject to wear and tear over time (wear and tear of battery, protective coating, display, or any other component of the device, e.g. the USB cable),
2. damage caused by careless use of the device, or intentional/accidental damage (crush, scratch, fracture, bend, fall, mechanical loads, etc.),
3. damage to the device caused by using the device in a way that is improper or inconsistent with the user manual, or by using the device in a way not consistent with its intended use,
4. pressure on the device display,
5. damage caused by the impact of humidity, liquids, fire, extreme thermal conditions, corrosion, oxidation, contamination with liquids or chemical substances, or other external events beyond control of the manufacturer.

The warranty is excluded in the even of the device being opened, altered, or repaired - without authorisation - by persons other than StethoMe or its representatives.In the event of the warranty not being taken into consideration, the costs of delivery of the device from and to the consumer shall be covered by the consumer.

Please file a claim just like a warranty (see requirements above) indicating in the message that it is a complaint and indicate what forms of resolution of the claim you prefer.

• Repair of the device
• Replacement of the device
• Refund

If the buyer's first demand is a price reduction or withdrawal from the contract, the trader may disregard this claim. Then the seller should immediately and without undue inconvenience to the buyer replace the defective thing with a defect-free one or remove the defect.

After receiving your complaint, you will be informed by further steps via email.